RakshaPoint Insurance Marketing LLP
Grievance Redressal | ISP Directory
Consumer Protection Charter

Grievance Redressal Policy & Escalation Matrix

Transparent internal grievance redressal process with escalation to the Principal Officer.

Stage 1: Grievance Officer

If you have any grievance or complaint regarding policy documentation, support conduct, or service delivery by RakshaPoint IMF or its Insurance Sales Persons (ISPs), please contact our designated Grievance Redressal Officer:

Designated Grievance Officer: Ritika
Official Email: info@rakshapoint.com
Registered Office: RakshaPoint Insurance Marketing LLP, 1ST Floor, Shiv Colony, Karnal - 132001, Haryana

Stage 2: Principal Officer – Internal Escalation

If the grievance remains unresolved or the response is unsatisfactory, the matter may be escalated internally to the Principal Officer:

Principal Officer: Shri Pushkal
Direct Telephone: +91 90685 73723 (Mon–Fri, 10 AM – 6 PM)
Resolution Target: Our internal target is to respond/resolve grievances within 14 working days, subject to the nature and complexity of the matter.
End of RakshaPoint Internal Grievance Process

External Grievance Redressal: If a policyholder remains dissatisfied after approaching the concerned insurer/intermediary through its grievance redressal mechanism, applicable external grievance redressal mechanisms may be available under the applicable regulatory framework.

Frequently Asked Questions on Grievances

Customers and policyholders should first contact the designated Grievance Officer. If the grievance remains unresolved or the response is unsatisfactory, the matter may be escalated to the Principal Officer. This represents RakshaPoint's internal grievance escalation process.
Policyholder Query & Assistance

Transparent parameter-based policy guidance from qualified Insurance Sales Persons (ISPs) under IRDAI IMF regulations.

Parameter-Based Policy Evaluation We explain policy features, benefits, terms, and exclusions based on applicable policy wordings.
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