Grievance Redressal Policy & Escalation Matrix
Transparent 4-step consumer protection and grievance escalation framework for policyholders and customers.
Our Commitment to Fair & Timely Resolution
RakshaPoint Insurance Marketing LLP is committed to integrity, transparency, and policyholder service.
Part A: RakshaPoint Internal Grievance Process
Designated Grievance Redressal Officer
For any complaint or enquiry regarding service delivery, insurance solicitation, documentation assistance, or conduct of RakshaPoint/its authorized ISPs, please write to or contact our designated Grievance Officer:
Principal Officer - Executive Escalation
If you are not satisfied with our response, or if the matter requires further review, you may request escalation to the Principal Officer through the contact details provided below:
Part B: Insurer Grievance Process
Concerned Insurer Grievance Redressal Cell
For matters relating to an insurer's policy, underwriting, servicing or claim decision, the grievance process of the concerned insurer will apply. Where applicable, further escalation may be available through IRDAI Bima Bharosa or the Insurance Ombudsman, subject to the applicable rules and eligibility.
Part C: Further Grievance Options
Where a grievance remains unresolved after the applicable grievance process, further grievance mechanisms may be available under applicable rules and eligibility requirements.
IRDAI's grievance redressal mechanism for complaints relating to insurers and regulated insurance entities. The applicable grievance process should be followed before escalation.
The Insurance Ombudsman provides an independent grievance redressal mechanism for eligible insurance disputes, subject to applicable rules, jurisdiction and eligibility requirements.